FREQUENTLY ASKED QUESTIONS 

SHOW INFORMATION

WHAT KIND OF SHOW IS THIS?


TEGLife Like Touring and VStar Entertainment Group specialise in producing live theatre shows based on top rating television programs for children. Our live theatre shows tour all over the world and feature some of the most loved brands. PAW Patrol Live! provides a unique entertainment opportunity for you and your child. As a child’s first theatrical performance, it marks the beginning of a lifelong journey of enjoying and learning through live performance.

Here are a few things to remember as you plan your visit:

  • most children are familiar with entertainment that happens on television and computer screens. Explain that this will be different, because there will be a story happening live in front of them. The story doesn’t stop if you leave the room, but there will be a break in the middle of the show.

  • have fun! Sing along, dance, clap, and join in the audience participation elements. But, be safe as well as considerate to those around you. Please don’t allow your child to stand on chairs and please do not put your child on your shoulders.




WHAT WILL THE SHOW LOOK LIKE?


PAW Patrol Live! is a theatrical show with the unique PAW Patrol characters bought to life as full costumed puppets, live actors and animated projected sets. LED screens are also used to bring the show to life for the audience.




HOW LONG IS THE SHOW?


Total running time is approximately 1 hour & 30 minutes (90 minutes) including two acts and a 15 minute interval.

Act 1: 36 minutes duration (approx.)

Interval: 15 minutes duration

Act 2: 36 minutes duration (approx.)




TO WHAT AGE DOES PAW PATROL LIVE! APPEAL?


Generally, ages 2 to 6, but the show transcends all ages with its clever dialogue, engaging characters and storyline, creative staging and costuming.




WHAT CHARACTERS WILL WE BE IN THE PRODUCTION?


Everybody’s favourite PAW Patrol characters from the animated series, including Ryder, Chase, Marshall, Rocky, Rubble, Zuma, Skye and Tracker, along with Mayor Humdinger, Mayor Goodway, Chickaletta and Cap’n Turbot.




WHAT DO YOU THINK MAKES THE SHOW SO POPULAR? WHAT DO KIDS LEARN?


PAW Patrol Live! conveys that “no job is too big, no pup is too small,” and shares lessons for all ages about citizenship, social skills and problem solving, and the importance of teamwork. As for why the show is so popular, the characters are lovable, relatable and everyday heroes who are kind and always willing to go out of their way to help others.




IS THERE A DIFFERENCE BETWEEN ADULT AND CHILDRENS TICKETS?


There is no differentiation between an adult or child ticket. All people 12 months of age and over require the same type of ticket to enter.




WHY IS THERE AN INTERVAL DURING THE SHOW?


Performing in costumes can be hard work. An interval is necessary to allow for the performers to safely have a rest break, to reset the stage, adjust sets, lighting or change costumes or actors. In PAW Patrol Live! the interval is approximately 15 minutes. You will have time to visit the rest room and purchase refreshments.




HOW IS THE SHOW DIFFERENT FROM OTHER CHILDREN'S TOURING SHOWS?


PAW Patrol Live! is a brand new live theatrical production, the storyline is new and the style of costuming (inspired by Bunraku) differentiates it from other live shows, as the characters are brought to life in a whole new way on stage. It’s also educational and interactive.




HOW LONG HAS PAW PATROL LIVE! BEEN TOURING?


This is the second tour for PAW Patrol Live! but this is a brand new show. PAW Patrol Live! “Race to the Rescue” premiered in 2017 and PAW Patrol Live! “The Great Pirate Adventure” will premiere in 2018.




HOW IS THIS SHOW DIFFERENT FROM OTHER CHILDREN’S TOURING SHOWS?


PAW Patrol Live! “The Great Pirate Adventure” is a brand new live theatrical production, the storyline is new and the style of costuming (inspired by Bunraku) differentiates it from other live shows, as the characters are brought to life in a whole new way on stage. It’s also educational and interactive.




HOW LONG HAS PAW PATROL LIVE BEEN TOURING?


This is the second tour for PAW Patrol Live! To South Africa, but this is a brand new show. PAW Patrol Live! “Race to the Rescue” premiered in South Africa 2018. and PAW Patrol Live! “The Great Pirate Adventure” makes it South African premiere in April 2020.




WHAT ARE THE TOUR DATES & LOCATIONS?


The South African tour dates include Johannesburg, Pretoria, Cape Town and Durban in April 2020.

Johannesburg: 4 & 5 April at the Ticketpro Dome

Pretoria: 7 & 8 April at the Sun Arena at Time Square Casino

Cape Town: 11 & 12 April at Grand Arena, GrandWest

Durban: 17, 18 & 19 April at The Globe at Suncoast

PAW Patrol Live! “The Great Pirate Adventure” will run 3 shows daily:

09h30 – 11h00

13h00 – 14h30

16h30 – 18h00




CAN I DROP MY CHILDREN OFF AT THE VENUE TO WATCH THE SHOW WITHOUT A PARENT OR GUARDIAN?


No. Safety and security of the children are of paramount importance to us. Access to the venue will not be allowed to any unaccompanied minors. Children under the age of 16 years need to be accompanied by an adult.




CAN I BRING SNACKS TO THE SHOW?


Snacks and drinks are on offer at the venue for purchase, and can be enjoyed during the show. However no snacks and drinks purchased outside of the venue will be allowed into the show.





TICKETING

WHAT'S THE DIFFERENCE BETWEEN TICKET CATEGORIES?


Tickets are grouped into four categories; VIP, PREMIUM, STANDARD AND RESTRICTED VIEWS; based on their proximity to the stage and are priced accordingly.

VIP tickets also include a Meet & Greet after the show with two characters.

Regarding proximity, VIP tickets are closer to the stage than PREMIUM.

PREMIUM tickets are closer than STANDARD, and so on.




I CAN'T FIND ANY TICKETS FOR A PARTICULAR SHOW. HOW CAN I GET THEM?


Tickets are limited, and as such can be sold out. VIP tickets are the most popular and always the first to go, especially for those performances that are released first, or take place earlier in the day. Please try looking for the tickets you want for an alternative time or date.




AT WHAT AGE DO I NEED A TICKET FOR MY CHILD?


Babes in Arms tickets are available to children under 12 months of age, provided they are seated on the lap of a ticket holder and do not occupy a seat.

Visit www.pawpatrollive.co.za and www.ticketpros.co.za to view detailed ticket pricing information via the booking links once tickets are on sale.




I HAVE PURCHASED THE WRONG TICKETS. CAN I GET SOME HELP?


Sure. Please contact us at info@ticketpros.co.za and we’ll help you get hold of the right tickets you need.




CAN I GET AN EXCHANGE OR REFUND?


Under certain circumstances we are also happy to allow you to swap your tickets to another performance. Please contact the outlet you purchased the tickets from and they’ll oblige. Please note that refunds cannot be authorised simply because you changed your mind, or decided not to attend. Refunds cannot be authorised once an event has passed. Please contact us at info@ticketpros.co.za if you need to discuss this further.




DO YOU OFFER SPECIAL TICKET PRICING FOR LARGE GROUPS OR SENIORS?


No group pricing is available for this tour. Senior ticket prices are the same as a regular tickets.




IS MY CHILD OLD ENOUGH TO WATCH PAW PATROL LIVE! THE GREAT PIRATE ADVENTURE?


The specific appropriate age range for children is 1 to 6 but, as a live stage experience, PAW Patrol Live! is shared and enjoyed by the entire family. We witness children with their parents and grandparents, all coming together to enjoy a day at the theatre.




WHERE CAN I PURCHASE TICKETS?


Tickets can be purchased online at www.ticketpros.co.za as well as at the Ticketpros listed outlets. Please visit www.ticketpros.co.za for a detailed list of these outlets.

Ticketpros and its approved outlets are the only authorised agents permitted to sell tickets to PAW Patrol Live! “The Great Pirate Adventure”.

We cannot guarantee the validity of your ticket if purchased through any other secondary ticketing agent.




IS MY TICKET VALID IF I PURCHASE THROUGH ANOTHER WEBSITE OR SECONDARY TICKETING SITE?


Should you purchase a ticket through any other site or ticketing agent other than Ticketpros or its listed outlets, you can be turned away at the venue, with no refund being payable to you.

Please visit www.ticketpros.co.za to purchase your valid show tickets.

If you have any queries, please go direct to www.pawpatrollive.co.za or www.ticketpros.co.za.

Glen21 Entertainment and Ticketpros will not be held responsible for any loss of funds or any claims of refunds for tickets purchased on any secondary ticketing sites.

Ticketpros and its approved outlets are the only authorised agents permitted to sell tickets to PAW Patrol Live! “The Great Pirate Adventure”.




WHAT ARE THE TICKET PRICES?


Show tickets range in price per seating type.

Visit www.pawpatrollive.co.za and www.ticketpros.co.za to view detailed ticket pricing information via the booking links once tickets are on sale.




SHOULD I PURCHASE MY TICKET AHEAD OF TIME?


Yes. The ticketing office will be open on show day, but we cannot guarantee whether tickets will be available. Purchase early to secure your ticket.




WHAT DO I GET WITH MY VIP TICKET?


The VIP ticket holder will get seating in the VIP section as well as access to the Meet and Greet area.

The VIP seating is generally located at the front of the stage but is venue dependent. Please contact info@tickepros.co.za or info@glen21.com if you have any queries regarding seating.

The VIP ticket is the only ticket category that will allow the ticket holder into the Meet and Greet area to meet two of the PAW Patrol characters, along with receiving a PAW Patrol Live! souvenir. No ticket upgrades will be allowed on the day.

Each adult and child (age 12 months and up) in a group must have a VIP ticket to access the Meet and Greet area. A VIP ticket must be purchased by a parent/guardian along with the child’s VIP ticket. Children will not be allowed access into the Meet and Greet area without a VIP paid adult.

One photo will be allowed per family and not per individual.




DO YOU OFFER SPECIAL TICKET PRICES FOR LARGE GROUPS OR SENIORS?


We offer special ticket pricing for groups of 20 or more – you can obtain additional information by contacting us at info@ticketpros.co.za. Senior ticket prices are the same as a regular adult ticket.




DO YOU OFFER DISCOUNTED FAMILY PACKAGES?


No family packages available.





SHOW SEATING

CAN I BRING MY CHILD IN A PRAM, STROLLER OR BUGGY?


Whilst we encourage you to leave the pram at home, we understand that this is not always possible. Most venues will not allow you to take a pram into the auditorium (we need to keep the aisles clear in case of an emergency) however you will find they have a pram parking area at most venues.




WHAT TYPE OF SEATING WILL BE USED IN THE VENUE?


Each venue will have standard floor seating. This is placed directly onto the floor and will not be raised.

Johannesburg, Pretoria and Cape Town will have a selection of raked and floor seating depending on the ticket tier that you have purchased.

Please contact info@tickepros.co.za or info@glen21.com if you have any queries regarding seating.




IS DISABLED SEATING AVAILABLE?


Yes, disabled seating is allocated for in each region. Please refer to www.ticketpros.co.za to secure accordingly. Alternatively please contact Ticketpros at info@ticketpros.co.za.





MEET & GREET

ARE MEET AND GREET OPPORTUNITIES AVAILABLE?


Only valid VIP ticket holders will be allowed access to the Meet and Greet area.




HOW WILL I KNOW WHERE TO GO FOR THE MEET AND GREET?


Post the show, all patrons seated in the VIP section with valid VIP tickets will be ushered to the Meet and Greet area. This will happen shortly after the show and will last for approximately 40 minutes.




WHAT DO I NEED TO BRING FOR THE MEET AND GREET?


Most importantly, please remember to bring your valid VIP show ticket.

Don’t forget your camera – you’ll want to capture every funny, furry moment!

If your child / children have PAW Patrol attire, it is always fun for them to be dressed up when meeting the PAW Patrol characters.




WHAT CAN I EXPECT FROM THE MEET AND GREET CHARACTERS?


Parents, please note that our Meet and Greet characters are full-body, human costumes. They are larger in size and scale than the pups on PAW Patrol.

While most children are excited to meet the characters up-close, others can feel frightened. If your child is scared or hesitant to meet the characters, we recommend moving to the back of the line; this will allow your child the extra time he/she may need to warm up to the characters and see how they interact with other children present.

One photo will be allowed per family and not per individual.




WHO CAN I MEET AT THE MEET AND GREET?


The PAW Patrol characters available at the show will be dictated by International availability. Only two of the PAW Patrol characters will be available. Availability of these two characters will only be known closer to the event time.





MERCHANDISE

WILL THERE BE OFFICIAL MERCHANDISE AT THE SHOW?


Yes, there will always be a merchandise stand for you to buy a souvenir on the day.

Typical merchandise may include a poster, t-shirt, plush toy, activity book, show bag and/or light-up toy.

Merchandise does vary from show to show and from venue to venue, depending on what is available at the time.




I'D LIKE TO PURCHASE MERCHANDISE BUT I'M NOT ATTENDING A SHOW. CAN I PURCHASE FROM YOU?


Sorry, merchandise is only available to customers who attend the live show.




HOW DO I PAY FOR MY MERCHANDISE PURCHASES?


Cash and credit cards facilities will be available on the day.





PHOTOGRAPHY & PHOTO CONSENT POLICIES

CAN I BRING A CAMERA?


Yes, we wouldn’t want you to miss the opportunity to capture this special moment in a child’s life! However, professional photography and videotaping are strictly prohibited without prior written consent from TEG Life Like Touring or VStar Entertainment Group. Even if your camera gear just appears professional, you may be asked to take it out of the performance space.

Still cameras are permitted, provided that they are non-professional cameras and the photos are intended for personal use only. No video cameras of any kind are allowed in the arena.




WHAT IS YOUR PHOTO CONSENT POLICY?


Please note that PAW Patrol Live! “The Great Pirate Adventure” may be professionally photographed, videotaped and recorded by the event organisers.

By attending, you agree that the event for which you purchase tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. You grant permission to us to utilize your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium or context now known or hereafter developed, without further authorization from, or compensation to, you or anyone acting on your behalf.





CONTACT INFORMATION

WHO DO I CONTACT WITH QUESTIONS OR COMMENTS ABOUY THE SHOW?


You may contact the show promotor at info@glen21.com if you have any queries.




WHO DO I CONTACT IF I HAVE A SPECIFIC QUERY AROUND THE SHOW TICKETING?


You may contact the official ticketing agent at info@ticketpros.com.





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